Operations

I’ve negotiated dozens of supplier contracts across product launches, SKU rationalizations and scale-ups. Reducing cost of goods sold (COGS) is one of the fastest ways to improve margins, but the common trap is chasing price and breaking lead times, quality or supplier relationships — which ultimately increases total cost and risk. Below I share the pragmatic playbook I use with teams: how to prepare, what levers to pull, and the contract...

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I remember the first time a fulfillment failure landed on my desk: a major e‑commerce partner had 1,200 delayed orders after a warehouse system update went sideways on a Friday night. Customers were upset, CS was overwhelmed, and leadership wanted answers fast. That experience taught me that a calm, structured post‑mortem is the single most effective tool to turn a messy crisis into a durable improvement.Start with the immediate triage —...

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When I first started implementing revenue operations (RevOps) in small teams, I made the classic mistake of trying to mirror enterprise playbooks: lengthy RACI matrices, multi-day workshops and three different tools for tracking the same metric. That approach crushed momentum. Over the past decade I’ve learned that for small teams the priority is clarity and repeatability — not complexity. In this post I’ll walk through a pragmatic RevOps...

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